100% Satisfaction Guaranteed!
Satisfied customers are what make us the premier site. Your satisfaction is our top priority & we will do everything to ensure that you love your order.
- Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process. *Please note all orders are recorded by our system.
- When issued a prepaid return shipping label by our customer service agent, please make sure to use this label as soon as possible. Delivery company limits these labels to be used within 14 days. Items returned the 14 days may be refused and returned back to you.
- Any discrepancies between items received and ordered must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
- If an item becomes discontinued after purchase, we reserve the right to refund the product back instead of shipping a replacement.
-Damaged Package
If your package arrives damaged, we will send you a replacement right away at no additional cost to you. If you need to report a damaged package, please send us a message via the Email Us form or email us at support@tryrockey.store . Please be sure to include your order number, if possible.
-Defective Item
tryrockey.store offers a generous 30-days return policy for defective item. Refunds will be issued back to the original credit card used to make the purchase. You can keep the defective item and do not need to return it.